• Is Skating included in all of the party plans?
Unfortunately no. You can choose to have Skating as an activity in your party plan or pay $3 extra per person to skate.
• Who do I have to pay for? Do adults have to pay? What about really young kids?
- ALL ages must pay! PARENT spectators and really young kids (toddlers/infants) who are NOT participating in ANY activities are FREE.
- However, if any adult, toddler or infant wants to participate in any activity but does not want to be counted as a party guest, they may simply pay the regular admission. OTHERWISE, they need to be counted as a party guest to participate.
•How can I learn about each Party Plan?
-Full descriptions of each of our party plans are on our website in the birthday party section.
Once you decide on the plan you want, you can click on the "Book Now" button and book your party online. After booking you will receive an email confirmation.
-Each of our Party Plans have their own FAQ tab, please see those!
-Wanna talk to a person? You can call the Reservation Line M-F 9am-6pm (801-255-3535)
-Si Espanol (801) 577-1008
• What is the Comment Card and when do we fill it out?
- At the end of your party, your Party Pro will deliver a comment card with a Free Skating Pass attached. Please keep the Free Family Skating Pass- valid any Monday.
-The comment card is to help us to continually improve our parties. Your comments and suggestions are greatly appreciated! Please tell us how we're doing!
• What information is needed to book a party? When do I pay for my party? Can I run a tab for extras?
- We will need the first and last name of the birthday child, their age, the name of the person booking the party, their phone number, what time and date you plan on arriving, which party plan you want, whether or not you want a theme room, and a "ballpark" number of guests you'll be expecting. Additional information like email and address might also be needed to comlete your reservation
- You will pay your Party Pro for everything at the end of your party, minus any deposit.
• What if we have more than one birthday child? Will each of them get to do the birthday wheel & prize cube?
- 1 spin on the birthday wheel and 1 trip inside the prize cube is included free with a party plan (Semi-Private Plan and Plan A Excluded) Add on $10 for each additional birthday child for both activities--or just $5 per activity.
• What if the number of guests that actually show is different from the number I reserved for?
- No problem! We will set-up for the number of guests you are expecting. However, if more or less show than that, we will simply adjust the number of place settings as needed. You will only have to pay for the number of guests that actually show-up.* (*Minimum 7 Guests)
• What forms of payment does Classic accept?
- Classic accepts all major credit cards and cash. Checks are NOT accepted!
• What do we do when we arrive? Do I need to show up early? What about guests that come early/late?
- Always check-in at the cashier window upon arriving. All your guests need to check-in at the window as well to get their wristband so they can participate in the activities. Your Party Pro will meet you at the cashier window while you are checking-in. They will show you to your tables (or room), they will take care of you during your party time, and you will pay your Party Pro for everything at the end of your party.
• What do I need to bring? Can I bring in my own decorations? Can I bring in my own food and/or drinks?
- Our slogan is, "You bring the cake, we'll take care of the rest!" Classic has almost everything you might need for a birthday party. (Cups, Plates, Utensils, Napkins, Candles, Cake Knives, Balloons, Etc.)
- Yes, you can bring in your own decorations.
- We do not allow outside pizza or drinks, but other food items are allowed.
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